Years in business5 ptsVerified founding date, ABN registration, archive records, and visible business continuity.
Public batch records15 ptsBatch IDs visible without an account, with COAs linked to the exact batch.
COA availability15 ptsShare of visible SKUs with public COAs dated within the last 12 months.
Ownership transparency8 ptsOwner, operator, or responsible entity visible enough for a buyer to verify.
Customer review aggregate12 ptsTrustpilot, ProductReview, forum, support, and complaint data, dated and sourced.
Support response time10 ptsMonthly test email result and time to first useful response.
Cold chain documentation8 ptsWhether temperature-sensitive handling is documented before payment.
TGA enforcement history-20 ptsPenalty for verified public enforcement action. No claim is made without a source.
Founder visibility5 ptsNamed human leadership, founder video, or verifiable operator identity.
Right of reply respected5 ptsWhether the vendor responds to correction requests and disputed findings.
Site clarity and terms5 ptsReturns, shipping, disclaimers, contact routes, and checkout terms are findable.
Australian operation7 ptsVerifiable AU dispatch, AU support, AU entity, or AU operating footprint.
Product diversity5 ptsCatalogue breadth, scored lightly so a focused operator is not unfairly punished.
Pricing transparency5 ptsPrices visible without an account, no hidden fees, and no bait checkout path.
How a vendor becomes scored
- Collect public evidence with source URLs and dates.
- Run the same rubric across every vendor.
- Send a right-of-reply request before publishing harsh findings.
- Publish the score, source links, review date, and change history.
- Update monthly or when credible corrections arrive.
What we will not do
We will not call a supplier fake, unsafe, illegal, or a scam without source evidence strong enough to publish. Missing evidence is scored as missing evidence. It is not inflated into a claim we cannot prove.